Have you ever been frustrated by inability to complete an on-line
purchase, reservation, banking, or other transactions? Or by waiting
too long for a page to be displayed on your Web browser?
We have been measuring these types of problems on leading on-line
retailers and service sites for over two years, and our results can
help you decide where to go for fast, trouble-free completion of
your on-line transactions.
We maintain two publicly available "Benchmarks" that rank a wide range
of Web sites based on their performance, as seen from the point of
view of end-users like yourself. This information is continously
being gathered by our Virtual Customer MoniQA, while trying to
complete transactions on the various sites just like you and other
users do. Our eTailer Index ranks the
leading retail Web sites, which you would access primarily to purchase
merchandise on-line. Our eService Index
ranks a wide range of service Web sites, which you would access primarily
to get information.
After visiting these pages, please
email us any comments and suggestions you may have, including
suggestions for sites to add to the existing Benchmarks, or new
category of Benchmark that we should add. Thank you!